Our Reviews

100 percent satisfied,The service staff were very polite and knowledgeable, My service was done almost immediately, oil change and filter,also cabin air filter was changed.Looking forward to returning for my next service.

No communication, and it took way to long

It was great

Very friendly and fast service. Went out of their way to be helpful.

Service manager did an excellent job explaining and taking care of the warranty claim for my tire. All workers were so professional, kind, and helpful.

Very friendly very knowledgeable very fast time waiting times and your people were just all all around great would recommend them to anybody else

Five Stars Isn’t Enough! A Huge Shoutout to Navarre Chevrolet Sulphur and Their Outstanding Service! I recently brought my truck into the dealership because I noticed a slow leak in one of my tires. Not exactly how I wanted to spend my day—but that all changed thanks to the incredible team at Navarre Chevrolet Sulphur. My service advisor greeted me with a smile and said, “I’ve got good news and bad news.” Naturally, I braced myself. “The bad news,” he said, “is that you’ve got a nail in your tire.” Not great. But then he hit me with the good news: “Because you purchased the Safeguard Tire and Wheel Protection, you won’t have to pay a single penny out of pocket—we’re putting a brand new tire on your truck.” Talk about a rollercoaster of emotions. What started as a frustrating issue turned into a total win, thanks to the foresight of getting that protection plan and the efficiency of the service team. The whole process was seamless, fast, and professional. They didn’t just fix the problem—they turned a headache into a hassle-free experience. If you’re on the fence about the tire and wheel protection—get it. It just paid for itself and then some. Thank you to the team at Navarre Chevrolet in Sulphur for your honesty, prompt service, and for turning bad news into a great outcome. You’ve earned a customer for life.

DID NOT CHECK AIR IN MY TIRES AND I AM HANDED CAP .

I brought my car in because my brakes was causing noise and the vehicle kept killing on me. After the brake got fixed, I was told that my battery was going out. Amanda was very amazing at getting everything taken care of for me.

My sales person Sylvia and the support staff was am

Smooth negotiation process for the vehicle price, friendly & knowledgeable sales rep. Warranty discussion visit was a lot to navigate through

The knowledge and expertise was evident, along with personal service without having to leave the car. I will definitely be back.

Excellent personnel and quick service

The whole buying experience was great. Sales person was very helpful and gave me the answers to my questions and the time to make my decision. Finance department handled the business end very professionally and in a timely manner

Had my first oil change . From start to finish , I was treated with such kindness .

GAVIN AND DAVID MADE THIS SUCH AN EASY BUY, INCLUDING JOSH AND TONJA HELPING TO MAKE THIS AN EASY DECISION !! THANKS AGAIN

Needed a tire and they took care of

Friendly personal

I had to move my truck from bay to bay. It seemed as if there was nothing but confusion going on. I came in for a simple oil change and found myself in a back and forth with your service manager trying to pressure me 3 times in getting a differential fluid change in front and rear sections. These are the exact reasons why I hate having to go to your service department to keep my lifetime power train within warranty. If I had to do it over again, I would not buy another vehicle from this location.

My issue was handled perfectly

$125.65 for a oil change only on a 2003 chevorlet trailblazer. Wow.

It was nice! Chris was great! And the guy that I signed all the signatures at the end with.

Great service

I went back today to pick up a mat for the back of my car, Equinox 2026, that I absolutely have fallen in love with. I didn’t get the guy’s name in the part’s department, but he was very sweet and offered to take it out of the box and put it in for me which he did…❤️ My salesman, Zac Masterson was amazing, and also the financial guy I think his name is Brian. Everyone has been so pleasant. I had to pull into the garage for my new inspection sticker and they were all very nice and then I went through the car wash to wash my one week old car and the young fellow at the car was pleasant too… My total experience was the Bomb! Thank you and God bless to all of them.

Braeden was very helpful and handle our deal well. Also want to thank Daulton for putting this deal together.

It was great everyone did their best to get me and my family into the Trax I want to thank them all

The servicemen were polite and engaging. They performed their tasks quickly and efficiently.

Great experience at Navarre Chevrolet in Sulphur. Destin was great, helpful and knowledgeable. They got my car fixed right away.

Satisfied

Everyone went above and beyond to make sure I got the exact vehicle that I wanted.

Everyone was friendly and they got me out quickly

The young men working there know their stuff!!! They are very knowledgeable and friendly.

Very fast and friendly service!

I was pleased with the way things worked out after the service manager was able to find where I had purchased an extended warranty for my truck when I originally bought it at Billy Navarre Sulphur. The repair would've cost me over $2000.00 but thanks to the service manager it only cost me a little over $18 for enough DEF to get me home.

It was good just wish the prices were not that high

The customer service is AMAZING. Made my process so smooth and easy. Recom

Very professional and friendly

Fast and friendly service. Got just what I needed in a professional and timely manner.

My experience with the dealership was great overall, better communication while waiting on parts could have been better.

The staff were courteous and professional, I enjoyed my interactions with everyone that I spoke with.

Great people to do business with answer all questions and help you find the vehicle you need or want

this morning as i was driving to work my tire pressure light came on and it is showing that my tire pressure is not showing up. It is not set. i need some assistance with this issue. it needs to be reset. But other than that, the service was good.

Smooth visio

Great service!

I had a sheetmetal screw in my tire that penetrated the sidewall. I brought it to the dealership service center along with my warranty documents. Jacob Broussard was the gentleman that helped me. He explained how my warranty worked, ordered my new tire and had one of the techs put on my spare to get me through the weekend. On the following Monday, he called to tell me my new tire was ready to be mounted on my car. He was great!!

The service advisor was very helpful and knowledgeable. She got me to my next destination and when the service was completed she had me picked up and brought me to the vehicle.

Good Job

Zac was so patient with us. He answered all the questions we asked of the car. Very respectful and we have a new vehicle representative to go to!! Still learning about our new car. We love it!

Sales and finance are second to none !

Very professional and helpful

It didn’t take long for the service once it was scheduled. Fast checkout

Great

No problems

Never have to wait long for any service and the employees are very polite.

Very nice group of young men. The service was super convenient and fast!

Quick and and very nice

Great, fast and friendly service. My vehicle is always professionally and well taken care of.

We had a great salesman, Bill Ishee. He took care of us that day with everything we needed. The whole process went great. We had an appointment, but was over an hour early and he was ready for us. I got in contact with him with a couple of questions, and he was very helpful with them. I would definitely buy from this dealership again!!!

Always great customer service!

Trey and the Sulphur did not play games… Did their best to get exactly what I wanted and listened when I told them what I wanted…

I was greeted quickly and the service was great

I brought my car in for the same issue I brought it in for and had fixed a few months ago. I made several attempts to reach Amanda in the Sulphur service dept and she would not return my call. I even got a call from Brendan (not exactly sure if that was his name) asking how satisfied I was with how BN service did. I told him my car still there and not fixed and that I couldn’t reach anyone. He said he would follow up with Amanda and get back to me. He never did. I even tried calling him back and got no response. My car was there for over 2 weeks.

Jacob in the Tire and lube department helped me get the tire I needed speedily . He took all my questions and concerns , and never made me feel foolish

Chris did an excellent job from start to finish. We were very pleased with the overall treatment from sales, finance and service. This was my second vehicle I purchased through this dealership and both times have been awesome.

Very nice, professional personnel handling your service department.

Great

Positive experience from start to finish. Both Bill (sales) and Aaron (finance) listened to my needs and provided exactly what I asked for. I felt heard and valued as a client and am very happy with my new Chevy TRAX.

The service was exceptional and the staff was friendly!

Bryce and his crew were fast and friendly!

Jaylin was excellent as my salesman. He is the only reason I purchased from Navarre. He was authentic and respectfully answered all of my questions. He did not pressure me. The sales manger was able to help out a great deal and again did not pressure me. The reason for 4 stars is that when I went into sign paperwork, Thomas Broussard did pressure me for add ons.

I was a little skepticle about coming here at first. I usually by my cars from Texas but I saw a deal online and I had to come see the vehicle. When I called I talked to Zak. I told him exactly what I was looking for and he set me up an appointment. When my wife and I arrived we met the staff, they introduced us to our salesman, Chris. I think Navarre struck gold when they hired Chris. I hate the tricks that most salesmen use to get you to buy a car. Chris, however, was straight forward. He didn’t sugarcoat anything and he gave me the information I asked for. I didn’t feel pressured or like I was being gaslighted. He took his time and explained everything. It felt like I was just talking to a friend about cars. I think that’s what’s missing when it comes to dealerships. They’re so focused on getting the sale, and your money, that they forget about the people actually buying the car. That definitely wasn’t the case with Chris. He showed me my options and guided me down the entire path to ownership of my first brand new Chevy Tahoe. I love my vehicle so far and I’m very happy with my purchase. I want to thank the entire team for their kindness and attentiveness. Even Thomas in finance had great customer service. lol.. I definitely know where to send people for their next vehicle!

I am not really sure if this is in reference to the service i received at the quick lube, or the service department. I have recently had my vehicle serviced at both locations. I first approached the service department, with a recall letter and a coupon for a discount on an oil change on Monday July 28th. The service department scheduled me to have the recall work done and advised me that I would need to go to the quick lube to use the coupon that had been mailed to me. So I left the service department and went to quick lube to have my oil change done. Upon completion of my oil change they told me that I had an active recall for my car. I notified them that I had already scheduled to have the recall work done later that week and he asked me to initial that he had advised me of the recall. (This was on Monday) On Wednesday, I brought my car to have the recall work done. Upon completion of the recall work the service tech told me that my car had a leak in the oil pan, low engine oil and that the oil pan needed to be immediately replaced. She also advised me that the cabin air filter on my car needed to be changed, and that my car was due for a fuel system service (which was done at the end of 2024). She immediately recanted and told me that she had seen that I had just had the fuel system service completed at the end of last year. I then advised her that I had my oil changed at your quick lube just two days prior. I explained that the quick lube did not advise me of any leak in my oil pan or that I needed to have my cabin air filter replaced (which the car at this time tells me still has 60% life left). Additionally, I advised her that my car had some repairs done at the lake Charles Navarre collision center back in March in which the entire underneath of my car was nearly replaced, to include the oil pan, due to an incident where an item fell off the vehicle in front of me and was subsequently ran over by my car causing significant damage (at or a little above $10k). I explained to her that if there was in fact a leak in my oil pan then it was due to substandard repairs done by the lake Charles location, or their technicians at the quick lube, and I would be returning the car to them to correct their repairs. She then told me that she was going to review all of this information with LEE, the supervisor, (because he has access to the information on the repairs done to my car in lake Charles as well) and that she would get back to me later that day. I did receive a call from your service department later that day, but not to advise me on what to do about the alleged leak in my oil pan. The call came from yet another employee advising me that I needed to have recall work done on my car. My immediate reply was "do you people talk to each other?'. I advised the that the recall work had been done that morning at your shop and that I was waiting for someone to call me back about oil pan leak. She advised me that she would note in the system that the recall work had been done so that I did not receive anymore calls to schedule it....Funny because I had had that letter for about a month before I went in and scheduled the recall work, not one call from the service department to have it scheduled until after I had already scheduled to have the repairs done. Additionally, she told me that she would speak with the advisor that was supposed to be calling me back about the alleged leak in the oil pan and make sure she returned my call. I have not heard back from anyone as of yet. giving 2 stars for this experience was a generous review. I will be returning to the service department on the next day that I have time away from work to try and figure out what actually is wrong with my car, if anything. Although now I have a total lack in confidence in the competency, integrity, and intelligence of the entire operation. Maybe I should just take it somewhere else where I might get an honest answer.

Everything was done well. Except my name spelling. I didn’t spell it with an “E”….

oil change was fast and service techs were friendly and efficient

Amanda and Lee were great!

Quick, highly efficient, and professional. Very impressive

Service was great I didn’t like the hidden fees I was charged. I had a coupon for 105$. With tax it should have been 117$. But they put in a fee for shop supplies bringing the total amount to 124$.

Fast, Friendly and Professional!

The guys were very professional and knowledgeable.

Friendly people and quick service

Isabella Mott went above and beyond to help find me the right and affordable vehicle for my family. She was always kind and thoughtful throughout the entire process. David Figueroa was awesome as well, he always makes sure customers are satisfied with their purchase before leaving the lot! Every time i visit here the sales people have a smile on their face and is ready to greet whoever walks through the door. If your looking for a new ride, Isabella is the right person to go see!

Customer service was excellent!

Service was completed quickly

I was greeted as soon as driving up. Vehicles was taken almost immediately and I went into the comfortable waiting area where I was greeted by my salesman. We had a great talk and before I knew it my vehicle was serviced and ready to

The guys were very kind and helpful

Wheel & Tire warranty covered replacement of my tire and new tire was ordered. Arrived a little later the next day, than originally quoted, but not a big deal! Was glad to be able to take care of safety recalls while I was there. However I received an email today about another safety recall, so I’m not sure if this one is new or was not completed. The lobby could use some help though. This was the first time I was asked to exit my vehicle and sit in the lobby, thankfully it was empty. Tint on the windows is much needed! It was very hot and bright in there!

Professional, enjoyable

Chelse is great to work with.

Finished in timely manner. Had ac compressor changed.

Service was fast and friendly and he gave me a heads up on what will need to be done at my next servicing

A little slow

Excellent service

Fantastic service. Got exactly what I wanted with the best sales experience ever! I felt I was heard and respected the entire time!

None

Always fast and friendly service

Good experience all around.

2024 Silverado was making a whining noise so I made an appointment for service. I asked if someone could listen to the noise and determine if there was a need for service or if the noise was normal for the 2500 truck. Sales manager Lee was very helpful and rode with me in the parking lot observing the noise and determined the vehicle needed service. The steering pump shaft had a leaking seal which had to be ordered overnighted. The vehicle repair was completed by the following day afternoon. When I picked up the vehicle Lee was available to explain and show me what repairs were done and why. Lee was very helpful and informative. Thanks.

Joseph was great to work with! He was very personable and knowledgeable about the vehicle we purchased. The process was overall very easy, and we would recommend this dealership to friends and family!

Salesman and manager were very helpful in securing financing for the truck. However, I've been waiting 4 days for delivery of vehicle due to some type of paperwork issues regarding the transfer, due to vehicle being in another state. I've been told numerous times that truck will be delivered "tomorrow", but tomorrow hasn't arrived! I have been given a loaner truck in the meantime, so I'm not stranded, just aggravated.

Discussed the deal first over the phone and showed up and they got it done just as we discussed. Very good experience with Bill and Aaron and will definitely do business again at Navarre Chevrolet

I have always had a great experience doing business here. From the time I arrived to buy a vehicle until now, I have not had a single issue. My most recent experience with Destin has been very enjoyable. She always takes care of me and always has a positive demeanor. I am also truly impressed about how easily my warranty was honored. There was absolutely no hassle or resistance when I brought my truck in for repairs. This really earns my trust, so I will definitely return here for my next vehicle.

Super fast and very convenient. I didn’t even have to make and appointment I just showed up . I live in Texas work here in Sulphur, I will have Navarre do all my service work in the future !

Collision center body repairs

It was a total nightmare Absolutely awful.

Awesome experience, definitely our new home dealership

My service needs were met with exceptional knowledge and hospitality! Chelsie was awesome!

Everyone very polite and helpful

FAST AND FRIENDLY SERVICE

service was excellent

Fast, friendly service as always.

Very good customer service quick and professional

Professional and polite staff

Your representative was very friendly and courteous.

New truck already in the shop for a repair and service department seems to not call you back when they say they will.,my saleswoman Gabby was awesome my family has bought many vehicles from her family over the years.

Y’all did great thank y’all very much

Really great and personable experience. Isabella and David were awesome.

Everyone is so friendly, and they work quickly to get us in and out.

Great experience, fast service

Ms Amanda was nice and cordial. Car was brought week of Thanksgiving kept until Friday and still had issues of car battery being not working. Had to bring back the following Monday, left until Thursday. As of this date car is working.

Replaced battery and reset codes. Made repairs within a hour, pick up truck and all is good. Back to normal. Great service!

Very friendly staff

Professional kind and courteous

Chelsea was great

Thank yall

Derek Daigle was outstanding to work with, would highly recommend!

Great customer service and great conversation.

Dropped the truck off a couple days before Thanksgiving for a transmission replacement. No communication unless I contacted the dealership and it wasn’t repaired until January 7th.

Had a routine oil change done and was in and out of the service department. The service providers were friendly and efficient!

This was our 2nd vehicle this year from Chris! Y’all made it easy for us and had what we wanted.

Always a good experience

The guys were great

Always a pleasure doing business at Navarre, Jacob Broussard was extremely helpful and worked with me on choosing the right kind of tires for my truck. Always great and exceptional service!!

Everyone is amazing, friendly, and informative. SULPHUR Navarre employees and work knowledge are top notch

Sales staff was very helpful and knowledgeable of the vehicle no pressure to buy. Completed the deal in a timely manner.

Service advisor and mechanic did a great job

Everyone was polite friendly and professional

Great, quick service!

Amazing

Great customer service!

Fast and friendly

Great salesperson Miss Mott second time to purchase a vehicle with her she is awesome

All the guys are great and personable - attend W. Bertrand or Bergeron ??? Awesome!!!

Bill did a great job. Very personable and knowledgeable. My only critique is that the additional insurances added were unnecessary for me. The dollar amount related to these were unclear and I would not have accepted them otherwise. That being said, I love the truck.

It took longer than usual since your computer was done and they could not generate an invoice.

Timely… guys were helpful and friendly.. and has a senior citizen the $20 coupon sure did help me out!

My experience was great. Great service and a friendly atmosphere.

Great service.

It was good service.

Brought my traverse in for repairs, Amanda was great to deal with the entire time my vehicle was in the shop. I was offered a loaner vehicle due to the extent of repairs without any hassle. I was constantly updated on the whole process. When I got my vehicle back, the work that was performed by the tech was top notch!! Everything was repaired and looked like brand new! Thank you Amanda, Richard and all involved service staff for a job well done!

ok

Austin and his team can't be beat.

I came in for an oil change. Brice and his team were very professional and courteous. They did a great job.

Went in ordered a tire and got it put on in a couple days Jacob Broussard did great

relentless sales people. very persistent

I purchased a warranty for my truck from your dealership. The warranty was represented as a bumper to bumper warranty. I was charged for the tire sensor. I purchased a warranty from Lake Charles Toyota for my Lexus and all sensors were replaced and covered. I feel that at the time of purchase the warranty was misrepresented and you are selling an inferior warranty.

Everyone was super nice

Good Work

Excellent